Dr Crank's lovely calming and caring manner. Dr Crank is a true professional who understands the worries and concerns which a patient needs to express when given the devastating news of a skin cancer. I feel I was a very fortunate woman to have him deal with mine.
Could be improved:
When dealing with patients diagnosed with Skin cancer some of the senior day to day staff at Scunthorpe Maxofacial Department would benefit from "telephone manner" training in customer care.
Mr Crank and his whole team are wonderful, passionate, caring people. Each and everyone of them looked after me before, during and after my op. It wasn't easy for them either due to me being a complete nervous wreck. No words can express how grateful I am to each and everyone in this team.
This doctor was my Maxillo Facial surgeon in January 2013 after I had a brain tumour removed.
He is an amazing surgeon and an amazing man.
Thanks to Doctor Crank and also to your team.