She is fantastic! Rushed off her feet in the middle of the night she still found time to give me timely updates on my test results. Makes you feel like you are a real person and not just any other A&E patient.
She's friendly, listens and is interested in what I have to say. She asks about things other than diabetes (which I see her for) and really makes me feel like I am important, not just my medical condition. If all HCPs were as caring as she is, the flaws of the NHS would fade into insignificance.